Returns and refunds

We always want buying your prints from us to be a breeze, but sometimes things don’t go as planned.

 

If you want to return a print for any reason, the first thing to do is drop us an email at info@wallofink.co.uk with your order number as the subject line, so we can get the ball rolling.

 

When sending your print back to us, please make sure you:

 

  • send it in its original packaging

  • make sure all previous addresses/labels are covered

  • use a tracked postal service

  • get a proof of postage receipt.

 

A few important details:

 

  • Please make sure your refund request is sent to us by email within 7 days of your print being delivered. Once we’ve confirmed your return request, send your print back to us within 28 days of your order date. Any later than this and we won’t be able to refund you.

 

  • Please make sure the print you’re returning is still in a brand new condition (unless it arrived damaged). If it isn’t in a re-sellable condition, we won’t be able to refund you.

 

  • Every print is triple-checked before we send it, but if your print does arrive damaged or not as we described, let us know and send some photos of the issue when you email us, and we can send out a replacement or refund you.

 

  • If you ordered a personalised print, we can’t offer a refund or replacement unless it arrived damaged or not as promised. If this is the case, please send some photos of the issue when you email us. If you ordered a completely bespoke item that we don’t usually make then it won’t be covered by the right of replacement, but we can refund you if it arrives damaged

 

  • Once we have received your return, please allow 10 working days for your refund to be processed and the funds to hit your account. We’ll send your refund back via method you used to pay.

 

We’re unable refund your original or return postage costs unless your print arrived damaged or not as described